Frequently Ask & Question

General

FLOWERHOUSE provides same-day-delivery service. We are dedicated to give the satisfaction in customer service. We value all our customer needs and concerns and we try our best to help. We hope this section will be helpful and informative. But if you require further information, please contact Customer Service on 082112097177 or alternatively email service@flowerhouse.co.id

Just simply select the flowers you want to send.
And select the delivery time and date and we will prepare it straight away.

Deadlines vary based on delivery location. Generally, it’s best you place an order in the morning the day before you want it delivered. For same day deliveries, it’s best to place your order early in the morning, preferably before 9.00am. To check the deadline for a specific location, give us a call on 082112097177.

We do it as soon as possible where you can choose whether same-day-delivery or next-day-delivery.
So that you can get exclusive emails about latest news and awesome offers. And no more forgotten anniversaries or birthday celebration!

Deliveries

We use tons of methods of delivery to make sure that the flowers are in the best condition to the recipients. From bike to car, we pick the best method depending on when and where you order.
Our delivery hours are normally between 9.00 and 20.00, but if you have early delivery please let us know and we give our best to help.
We do delivery throughout Jakarta and also BSD, Tangerang, Bekasi and Depok.
The delivery fee is calculated based on area.
We will make every attempt to fulfill your request but cannot guarantee it, as Jakarta always traffic.

Flower care

  1. Fill your vase with cool water
  2. Change the water everyday
  3. Keep the flower out of direct heat
  4. Trim up the base of flower stems every day or two
  1. Fill the floral base with cool water
  2. Do it everyday
  3. Put the flower in cool place

Order

You may change your order before our florist arrange your flowers. Make sure to call us as soon as possible before it is too late.
Yes, it is no problem at all as you need to be fast to contact us.
No worries, to change your delivery time as soon as you let us know before the date that you have select.
Okay, you may do the cancelation unless the order has not been prepared. But there will be no cash refund for your order, we only will give you gift voucher to the full order value within a year.

Payment

At the moment we only accept transfer via bank BCA 66.4042.0390 (Jackie) but soon we will give more alternatives for the payment.
You will receive message confirmation that we have your order and payment. If you have placed an order online and not received any message, please call 08211209717.